FAQs
Frequently Asked Questions (FAQs)
Below are some common questions and answers related to cabwoods—a division of the Greater Omaha Chamber—that you may find helpful when browsing or shopping for authorized books.
1. What is cabwoods?
Answer:
cabwoods is an online platform offering a curated selection of authorized books, operating under the Greater Omaha Chamber. Our mission is to enhance literacy, encourage dialogue, and support community development by providing readers access to high-quality titles across various genres and fields of interest.
2. Where is cabwoods located?
Answer:
We are headquartered at 808 Conagra Dr, STE 400, Omaha, NE 68102, United States. Although we function primarily online, this location ties us to our community in Omaha and reinforces our commitment to local enterprise and development.
3. What kind of books do you sell?
Answer:
We focus on authorized books spanning a broad range of genres, including fiction, non-fiction, academic works, and niche or specialty titles. Our selection aims to cater to casual readers, avid collectors, and professionals seeking specific works—while always honoring authors’ and publishers’ intellectual property rights.
4. How do I place an order?
Answer:
Simply visit our website at cabwoods.com and browse our catalog. Once you find a book of interest, add it to your cart and proceed to checkout. If you have any questions or encounter any issues, feel free to contact us at [email protected].
5. What payment methods do you accept?
Answer:
We currently accept PayPal and Stripe for online transactions. This accommodates most major credit and debit cards (including Visa, MasterCard, American Express, and Discover). Both PayPal and Stripe utilize advanced encryption technology and comply with PCI-DSS standards to protect your financial information.
6. Do you ship outside the United States?
Answer:
At this time, we only ship within the United States. If you have questions about shipping options or are seeking delivery to an international address, please contact our support team to explore potential alternatives or updates regarding our shipping policies.
7. How long does it take to receive my order?
Answer:
Our standard processing time is typically 2-4 business days, Monday through Friday, 9:00 AM – 5:00 PM (CST). Once shipped, orders generally arrive within 7 to 15 business days, depending on the carrier (FedEx, UPS, or USPS) and your location within the US. You will receive tracking information via email once your package is on its way.
8. Can I cancel my order after placing it?
Answer:
Yes. You may request a cancellation before your order has shipped. We encourage you to contact us at [email protected] promptly—ideally within 24 hours—since once an order begins processing or has shipped, we can no longer guarantee a successful cancellation. For more details, please see our Cancellation Policy.
9. What if my book arrives damaged or gets lost in transit?
Answer:
If your shipment is lost or arrives damaged, please email us at [email protected] within 7 days of delivery. Providing photos of the damage (if applicable) helps us quickly determine a resolution, which may involve replacing the book or issuing a refund in alignment with our Returns & Refunds Policy.
10. Do you offer returns and refunds?
Answer:
Yes. We have a 30-day return window from the date of delivery for most authorized book purchases, provided the items are in their original condition. If you’re unsatisfied with your order, please refer to our Refund and Returns Policy or contact us for more information. Refunds are typically processed within 2-5 business days after we receive and inspect the returned book(s).
11. How can I stay updated on new releases or upcoming promotions?
Answer:
We recommend subscribing to our newsletter or following any official announcements on our website. You can also reach out to our support team at [email protected] for information on special sales, new arrivals, and community events.
12. How do I contact cabwoods if I have more questions?
Answer:
We welcome all inquiries via email at [email protected]. Our dedicated customer support team operates Monday through Friday, 9:00 AM – 5:00 PM (CST), and will do their best to respond within 1-2 business days. Whether you need help finding a specific title or have questions about your order, we are here to assist.
Have a question that’s not answered here?
Feel free to reach out to us directly at [email protected]. We appreciate your interest in cabwoods and look forward to helping you discover your next great read.