Shipping Policy
Shipping Policy
Last Updated: [20/12/2024]
At cabwoods, operated by Greater Omaha Chamber, our aim is to ensure a transparent, hassle-free shipping experience for everyone purchasing our authorized books. This Shipping Policy explains how orders are processed, shipped, and delivered when you shop with us at https://cabwoods.com. By placing an order through our website, you acknowledge and agree to the guidelines, timelines, and responsibilities detailed below. We strive to meet or exceed all requirements set by Google Shopping policy to deliver a clear and consumer-friendly shipping experience.
1. General Overview
- Brand Name: cabwoods
- Company Name: Greater Omaha Chamber
- Contact Information: [email protected]
- Address: 808 Conagra Dr, STE 400, Omaha, NE 68102, United States
- Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (CST)
We exclusively ship orders within the United States. Please note that we do not offer international shipping, and any orders with addresses outside the US will unfortunately have to be canceled and refunded.
2. Processing Times
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Order Review & Confirmation: Once your order is placed, we verify payment, check inventory, and prepare the item(s) for shipment. You will receive an email confirming your order. If you spot any mistakes in your shipping address or other details, please contact us promptly at [email protected].
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Processing Duration: Our standard order processing time is 2-4 business days, excluding weekends and public holidays. Orders placed after 5:00 PM (CST) on Friday or during a holiday will begin processing on the next available business day.
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Special Circumstances: High order volumes or operational disruptions (e.g., weather events, system maintenance) may extend processing times slightly. We will do our best to communicate any notable delays.
3. Shipping Methods & Timelines
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Carriers Used: All shipments from cabwoods are sent via FedEx, UPS, or USPS, depending on factors such as package size, weight, and destination. We carefully choose the best carrier for your specific order to ensure reliable and cost-effective delivery.
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Free Standard Shipping: We offer complimentary standard shipping on all orders, with no minimum purchase required. There are no hidden fees or additional surcharges for standard delivery.
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Estimated Delivery Window:
- Standard transit time is typically 7 to 15 business days after your order has completed processing.
- Carriers pick up packages from our facility Monday through Friday, 9:00 AM – 5:00 PM (CST).
- Actual delivery times may vary due to factors like carrier capacity, weather disruptions, or remote locations.
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Service Area:
- We only ship within the United States, including the contiguous states, Alaska, and Hawaii.
- At this time, we do not ship to U.S. territories, PO boxes, or APO/FPO addresses.
4. Order Tracking
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Tracking Number: Once your package has shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to monitor the real-time status of your delivery through the designated carrier’s website.
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Updates & Notifications: If your package is delayed or encounters any unexpected issues, you may receive additional notifications from the carrier or from our customer support team.
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Troubleshooting: If you do not receive a tracking number or notice any unusual delays, please reach out to us at [email protected]. We will gladly assist in locating and resolving any issues.
5. Delivery Issues & Customer Support
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Missed Deliveries / Carrier Policies: Some carriers may require a signature upon delivery or attempt delivery multiple times if no one is available to receive the package. Please follow the instructions left by the carrier or included in your tracking updates to arrange re-delivery or pick-up.
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Incorrect Address: It is crucial that you provide an accurate and complete shipping address at checkout. cabwoods is not responsible for lost packages or delivery failures resulting from an incorrect or incomplete address. If you realize you made an error, contact us immediately; we’ll do our best to correct the address before your order ships.
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Package Marked as Delivered, But Not Received: If your tracking information shows that your package was delivered, yet you cannot locate it, please:
- Check with family members, neighbors, building security, or front-office staff who may have accepted the delivery on your behalf.
- Confirm that the shipping address you provided matches your current residence or business location.
- Contact our support team if the package remains missing. We will coordinate with the carrier to investigate.
6. Damaged or Lost Items
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Damaged Packages: If your item(s) arrive with visible damage (e.g., dented corners, ripped packaging, water damage), please take clear photographs of both the packaging and the product and contact us within 48 hours of delivery. Providing detailed photos will help us file any necessary claims with the carrier and expedite a resolution, such as a replacement or refund.
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Lost Shipments: Occasionally, packages may be delayed or misrouted by the carrier. If your order is considered lost, we will work directly with the carrier to locate and recover the shipment. If the package cannot be found, we will provide a suitable resolution, which may include a replacement or a full refund.
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Reporting Timeframe: We recommend notifying us promptly if you suspect your package is lost or damaged. While carriers have specific timeframes for resolving claims, your timely report allows us to address the situation more efficiently.
7. Returns & Exchanges
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Return Window: We understand that expectations may shift after placing an order. If you’re unsatisfied with your authorized book purchase, please review our dedicated Returns & Refunds Policy for eligibility details and instructions on initiating a return.
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Exchange Option: If you received an incorrect title or prefer an alternative, we will guide you through the exchange process if the book you desire is in stock.
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Damaged or Defective Products: In line with Section 6 above, damaged or defective items qualify for a replacement or refund. Just reach out to us with photos and a description, and we’ll work swiftly to remedy the situation.
8. Delivery Delays Beyond Our Control
While we strive to ensure timely delivery, external factors may sometimes cause delays:
- Weather & Natural Events: Storms, hurricanes, floods, or other severe conditions may temporarily halt carrier operations.
- High Volume Periods: Holidays or promotional seasons may result in slightly longer shipping timelines.
- Carrier Backlogs: Unexpected events such as strikes or staffing shortages with FedEx, UPS, or USPS can lead to transit interruptions.
In such cases, we appreciate your patience and assure you that we’ll stay in communication and offer support wherever possible.
9. Compliance with Google Shopping Policy
We adhere to Google Shopping guidelines by providing:
- Clear disclosures of shipping costs and timelines
- Accurate product listings (authorized books)
- Transparent policies regarding delivery, returns, and refunds
If you have concerns about our compliance or shipping details, feel free to contact us. Our goal is to maintain a straightforward and customer-focused shopping experience that meets or exceeds marketplace standards.
10. Contact Information
Should you have any questions or need assistance with your order, our customer service team is ready to help. You can reach us at:
- Email: [email protected]
- Address: Greater Omaha Chamber, 808 Conagra Dr, STE 400, Omaha, NE 68102, United States
Our business hours are Monday to Friday, 9:00 AM – 5:00 PM (CST). We do our best to respond to all inquiries within one to two business days.
Thank you for choosing cabwoods for your authorized book purchases. We appreciate your trust in our service and look forward to providing you with a pleasant shipping experience. If you have any suggestions or feedback on how we can further improve, don’t hesitate to let us know.