Refund and Returns Policy

Last Updated: [20/12/2024]

At cabwoods, operated by the Greater Omaha Chamber, we want our customers to feel secure and confident when purchasing our authorized books. Whether you’re buying a single title or stocking up on multiple volumes, we understand that there may be situations in which you need to return or exchange items. This policy outlines our guidelines for refunds and returns, ensuring a transparent and user-friendly experience that aligns with Google Shopping’s requirements.

1. General Overview

  1. Company Name: Greater Omaha Chamber
  2. Brand Name: cabwoods
  3. Website: https://cabwoods.com
  4. Email Contact: [email protected]
  5. Address: 808 Conagra Dr, STE 400, Omaha, NE 68102, United States

We encourage you to read this entire policy before initiating a return or refund request. By placing an order with cabwoods, you indicate that you have read and agreed to the terms stated below.

2. Return Window and Eligibility

  1. Standard Return Period: You have 30 days from the date of delivery to initiate a return. After 30 days have passed, we can no longer accept the item for return or exchange.
  2. Condition Requirements: Returned books must be in their original condition—unread, unmarked, and undamaged. We reserve the right to reject returns that display significant wear, water damage, or any condition rendering them unfit for resale.
  3. Proof of Purchase: To streamline the return process, please have your order confirmation email or receipt available. This proof of purchase helps us locate and verify your order quickly.

3. How to Initiate a Return

  1. Contact Support: To begin a return, email our customer support at [email protected]. Provide your order number, the items you wish to return, and a brief explanation of why you’re returning the product(s).
  2. Return Instructions: Once we’ve reviewed your request, our team will supply detailed return instructions, including the warehouse address and any applicable guidelines for safely packaging your book(s).
  3. Shipping Costs: Unless the return is due to an error on our part (e.g., receiving the wrong title) or a product defect, you are responsible for return shipping fees. We recommend using a trackable shipping method to ensure safe arrival.

4. Damaged, Defective, or Lost Items

  1. Damaged on Arrival: If your book(s) arrive visibly damaged—such as torn pages, scratched covers, or compromised binding—please contact us within 7 days of delivery. Provide photos of both the packaging and the product so we can assess the issue. If verified, we will work with you to facilitate a replacement or a refund, depending on availability.
  2. Defective Products: Though rare, if you encounter a printing defect, mislabeled cover, or any other flaw that affects readability, reach out to us immediately. We will arrange for a prompt exchange or refund at no additional cost to you.
  3. Lost Shipments: If tracking information shows your package as delivered but you cannot locate it, please check with neighbors or building staff first. If still unresolved, contact us at [email protected]. We will assist in filing a claim with the carrier and, once confirmed lost, either reship the order or issue a refund if the item(s) are no longer available.

5. Processing Your Return and Refund

  1. Inspection Period: Once your returned items reach our facility, we will inspect them within 2-3 business days to ensure they meet our return eligibility criteria.
  2. Refund Timeline: Upon approval, refunds are typically processed within 2-5 business days to the original form of payment. However, please note that your bank or credit card company may require additional time to post the funds to your account.
  3. Partial Refunds: If items show minor wear that wasn’t present upon delivery, or are missing components (e.g., supplemental materials), we may issue a partial refund reflecting the decreased value of the returned merchandise.
  4. Notification: You will receive an email confirmation once your return has been inspected and your refund is completed.

6. Exchanges

  1. Exchange Eligibility: If you wish to exchange your book for a different title sold on cabwoods, please confirm the replacement is in stock by contacting [email protected].
  2. Process: Similar to the returns process, contact us to request an exchange. Once your original item is returned and verified, we can ship out your new selection. If the desired book is out of stock, we will offer a refund or store credit.
  3. Shipping Fees for Exchanges: In most cases, you are responsible for return shipping costs unless the exchange is due to an error on our part or a defect. We typically cover the shipping of the replacement item back to you.

7. Non-Returnable Items

While we strive to be flexible, certain items may not be returnable:

  • Digital Downloads: If at any point we offer digital reading materials, they are generally non-refundable due to their intangible nature.
  • Special Orders / Limited Editions: Items clearly marked as non-returnable or final sale at the time of purchase cannot be returned or exchanged.
  • Severely Damaged or Altered Books: Products showing significant user-caused damage (missing pages, scribbled notes, etc.) may be declined for return.

8. Policy Compliance with Google Shopping

We adhere to Google Shopping’s policies by:

  • Offering a 30-Day Return Window: Aligns with industry standards for customer-friendly return periods.
  • Transparent Refund Timing: We clearly specify that refunds are typically processed within 2-5 days once a return is approved.
  • Complete Disclosure: All fees, shipping times, and processes for returning or exchanging items are readily available on our site and within this policy.

9. Limitations and Liabilities

  1. Shipping Errors: We do our best to ensure accurate shipping, but occasionally issues arise due to carrier errors. We will endeavor to resolve such problems swiftly.
  2. Order Cancellations: If you need to cancel an order before it ships, please do so as soon as possible. Once items are en route, cancellation is no longer possible, and you must follow the returns process after delivery.
  3. Abuse of Policy: In cases where customers repeatedly return items or abuse our returns process, we reserve the right to limit or refuse returns at our discretion.

10. Customer Support

If you have questions, concerns, or need further clarification about your return or refund:

We strive to respond to all inquiries within 1-2 business days. Our team is dedicated to making your experience with cabwoods as smooth and enjoyable as possible.

Thank you for choosing cabwoods for your authorized book purchases.
We value your satisfaction and will do our utmost to provide fair and speedy resolutions for any returns or refunds you may require. If you have further feedback or suggestions, feel free to reach out anytime. Safe reading, and we hope to see you again soon!