Cancellation Policy

Last Updated: [20/12/2024]

At cabwoods—operated by Greater Omaha Chamber—we strive to offer every customer a streamlined and hassle-free shopping experience. We also understand that plans can change after placing an order. To address these circumstances fairly, we have established the following guidelines for cancelling orders before they ship, as well as instructions on how our cancellation process interacts with our returns and refunds procedures.

1. General Overview

  • Brand Name: cabwoods
  • Company Name: Greater Omaha Chamber
  • Website: https://cabwoods.com
  • Contact: [email protected]
  • Address: 808 Conagra Dr, STE 400, Omaha, NE 68102, United States
  • Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (CST)

2. When You Can Cancel

  1. Before Processing Begins:

    • You may request a cancellation any time before your order enters our fulfillment process, typically within 2-4 business days of placing it.
    • To request a cancellation, please email us at [email protected] with your order number and a brief explanation.

  2. During Processing:

    • Once we begin preparing your order for shipment—verifying payment, updating inventory, and packaging—we can no longer guarantee a successful cancellation.
    • If the item has not yet shipped, we will make every effort to accommodate your request, but final decisions depend on the fulfillment status at the time of your inquiry.

  3. After Shipment:

    • If the order has already shipped, cancellations are no longer possible. You may instead follow our Refund and Returns Policy once you receive the package.

3. Cancellation Procedure

  1. Contacting Us Promptly:

    • If you realize you need to cancel, reach out as soon as you can. Sending your request within the first 24 hours maximizes the likelihood of halting order processing.

  2. Order Review:

    • Our support team will confirm your order status and determine if a cancellation is feasible. If successful, you will receive an official cancellation email.

  3. Refund Timeline:

    • Approved cancellations typically result in a refund to the original payment method within 2-5 business days. Please note that your financial institution may require additional time to post this refund to your account.

4. Partial Cancellations

  1. Multiple Items in One Order:

    • If you purchased multiple books and only wish to cancel one or a subset of items, please note that partial cancellations may be handled as individual item returns, depending on when the request is made.
    • If the request comes before shipment, we will attempt to cancel only the relevant items and ship the rest as scheduled.

  2. Unavailable / Pre-Ordered Items:

    • For backordered or pre-ordered titles, we may automatically cancel any items that cannot be fulfilled within a reasonable timeframe. We will notify you via email in such cases.

5. Situations Where Cancellation Is Not Possible

  1. Order Dispatched:

    • Once the shipping carrier has collected your package, we are unable to stop delivery. You may need to wait until the item arrives and then process a return under our standard Returns & Refund Policy.

  2. User or System Error in Payment:

    • If your payment method has been declined or flagged for potential fraud, we reserve the right to cancel the order to protect both parties. In such cases, we will notify you about the cancellation and any need to retry the transaction with a valid payment method.

  3. Excessive Cancellations:

    • Repeated or abusive cancellations—especially if items have already begun processing—may lead us to restrict or refuse future orders at our discretion.

6. Interaction with Refunds and Returns

  1. Post-Shipment Changes:

    • If your order has already shipped, you must follow the guidelines in our Refund and Returns Policy to send the product(s) back after delivery.
    • Return shipping fees may apply unless the issue resulted from an error on our part.

  2. Damaged or Defective Items:

    • If you receive damaged, defective, or incorrect items, these are addressed under our returns procedure, rather than this cancellation policy.

7. Compliance with Google Shopping Policy

We align this cancellation process with Google Shopping’s requirements by:

  • Offering clear, upfront information on how to cancel your order prior to shipment.
  • Presenting transparent timelines and clear responsibilities for both cabwoods and our customers.
  • Providing alternative options, such as returning the item post-delivery, for scenarios where cancellation is no longer possible.

8. Contact Us

If you have any questions or need assistance regarding cancellations, please reach out to:

  • Email: [email protected]
  • Phone: (We respond primarily via email; no specific phone line is maintained for cancellation requests.)
  • Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (CST)

We aim to reply to all inquiries within 1-2 business days. Your satisfaction is our priority, and our team is committed to addressing your cancellation requests as efficiently and thoroughly as possible.

Thank you for choosing cabwoods.
We appreciate your understanding and cooperation in following our Cancellation Policy. Should your circumstances change, we will do our best to accommodate your needs—whether that means processing a cancellation quickly or guiding you toward a successful return and refund after delivery. We value your patronage and look forward to helping you find the perfect authorized book!